Audit logs are a chronological sequence of entries that capture configuration changes made by all users.
Audit logs is an Admin-specific feature. Hence, only Account Admins and Admins will have the scope to access the feature from within the web application.
Step by Step Instructions
Log in to your Cloudfon CX Control Panel.
From the left navigation menu, go to Logs > Audit Log.
What are the changes that audit logs track?
Audit Logs track any configuration changes that are made in the web application. These include changes such as Workflows, Sales sequences, Territories, Account Settings, and CRM Settings. The Audit logs track and maintain any changes made in the previous 90 days.
By accessing an audit log, here’s what you can learn:
Performed By: Displays the name of the user who made the change. It also carries information about the date and time at which the change was made and also fetches the IP address from which the change was made.
Note: If the name section displays “System”, it refers to a change made by the product.
Type of Change: It displays the type of change that was made— Created, Updated, or Deleted.
What Changed: Displays the module on which the event was performed. The module whose changes are tracked are: