When configuring the SSO application, both you and your agents will have the capability to access the platform through a third-party application. This simplifies the login process for your team, enabling them to transition smoothly between different tools without having to manage multiple sets of login credentials.
SSO Application--Google
Select a Project, to click OAuth consent screen.
Fill in App name, User support email, application home page and Email Address, then click SAVE AND CONTINUE.
Click ADD OR REMOVE SCOPES.
Select Scopes.
Complete configuration
Click Credentials.
Click create credentials, and then click OAuth client ID.
Select Application type, then fill in Name, Authorized JavaScript origins and Redirect URIs
Note: Authorized redirect URIs can be obtained in CX system.
Obtain the Client ID and Client secret.
Enter the Client ID and Client secret, and click Save to complete the configuration.
SSO Application--Office 365
Login to https://entra.microsoft.com/#view/Microsoft_AAD_IAM/EntraHome.ReactView Add a new registration.
Fill in configuration, then click Register.
Note: The Redirect URI can be acquired within the CX system.
Click API permissions.
Select API permissions, and then click Update permissions.
Obtain Client ID.
6. Obtain Client Secret.
Enter the Client ID and Client secret, and click Save to complete the configuration.
Single Sign-On Using
Click User Avatar, and select Edit Profile > Security Setting
Select the third-party application you want to connect.
If you have been bound to the Office 365 account, you can log in the platform by Office 365 account directly.
Note: When accessing for the first time, if you log in via the login page instead of the User Settings, you will be required to link an account once you establish a connection with a third-party application.
SSO Warning Message
If no Single Sign-On (SSO) applications are configured or the application is invalid, users will encounter the following warning message when attempting to utilize the SSO feature.
