Real-Time Dashboard shows real-time Webchat data and an overview of today’s chat performance.
Real Time Report includes:
Widget | Description |
Agents in Chat | The number of agents who are chatting with customers. |
Ongoing Chats | The number of chats currently occurring. |
Current Queue Length | The number of visitors waiting in the queue. |
Visitors on Site | The number of visitors currently on the website. |
Logged-In Agents | The number of agents who are logged in. |
Chats & Messages Report includes:
Widget | Description |
|---|---|
Chats | The total number of chat sessions which have occurred (whether initiated by visitors, agents’ manual invitation, or auto-invitations). |
Offline message | The total number of offline messages left by visitors. |
Visits | Calculated by Converted Chatted Visitors / Chatted Visitors. |