All your chat conversations are stored in our database. You can check all the history or search for a particular chat history on your CloudCX account control panel.
Step by Step Instructions
（1）Log in to your CloudCX control panel.
（2）From the left navigation menu, go to Omni Widget> History > Chats.
On the Chats page, you will see a list of records.
（3）To view the detailed chat transcript, you can choose a certain record and click the Details icon.
（4）Filter/locate a specific chat transcript by doing the following:
Select the date or duration of the chat and select the Chat Queue, Agent, their corresponding drop-down list.
Enter specific keywords of the chat content in the Keywords search bar. Keywords can be visitor name.
