Single sign-on (SSO) is a user authentication tool that enables users to securely access multiple applications and services using just one set of credentials. CloudCX SSO allows your agents to sign in to CloudCX using a third-party application. That way your team can move between different tools and doesn't have to remember multiple sets of login credentials.
Step-by-Step Instructions
Click on “Sign in with Google” or “Sign in with Office 365” to enter the Google or Office 365 login page.
Choose a Google or Office 365 account to log in.
For users logging in using SSO for the first time, you need to fill in the essential login credentials of a system account and click on “Bind” to bind your Google or Office 365 account.
After binding your Google or Office 365 account, you will enter the system operation page.
You also can connect to your Google or Office 365 account for SSO in your account Profile, you can find more details about SSO https://cloudfon.atlassian.net/wiki/spaces/CX/pages/282755145/10.4+Security+Setting#Single-Sign-On-(SSO).
If you want to disconnect your Google or Office 365 account for SSO, you need to go to your account Profile, you can find more details about SSO https://cloudfon.atlassian.net/wiki/spaces/CX/pages/282755145/10.4+Security+Setting#Single-Sign-On-(SSO).