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Add Queue

（1）Log in to your Cloud CX control panel.

（2）From the left navigation menu, go to Global Settings > People > Chat Queue.

（3）Click Add.

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（4）On the New Chat Queue page, enter the Name and the Description to identify the department. And you can add required agents to the queue.

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（5）Select whether you want this queue to be available for webchat and inbox.

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（6）Then, click Save.

For more settings about Queue.

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