Version: CX 3.3.1
Release Date: 18th, May 2024
Bug Fixes
Fixed the issue that the Facebook channel cannot be bound to the homepage of the company account.
Fixed the issue that when creating a WhatsApp workflow, the required fields can be published without verification.
Fixed the issue that in some cases web chat routing rules could not be saved.
Fixed the logic issue of the "Last-chatted Agent Preferred" allocation method in web chat auto-distribution.
Fixed the issue that the chat window greeting message preview failed.
Fixed the issue where the widget chat button does not display on the website in some cases.
Fixed the issue that WhatsApp workflow information was in the wrong order.
Fixed the issue of some incorrect chat statistics in reporting.
Fixed the issue where agents could not receive audio files in WAV format sent through Telegram.
Fixed the issue where agents who were @mentioned in tickets could not receive reminders.
Fixed the issue that the ZOHO CRM custom integration connection failed.
Fixed the issue where the service threw a 500 error when entering the agent panel.
Fixed the issue of log-out policy invalid.
Fixed some UI presentation issues.
Fixed some issues with incorrect prompts and spelling.
New Add Features
Support adding the next step through components in the workflow and automatically connecting, simplifying the process of user workflow creation process and enhancing user experience.
Added logging for Inbox Channel to facilitate users to view the status of historical message sending and the reasons for sending errors.
Added support for setting Terms of Service & Privacy Policy, enabling it to provide more legal and professional customer service.
Improve Features
Improved the loading speed of WhatsApp interactive messages and shortened the waiting time.
Unified the setting rules of the password input box and optimized the password rule prompt UI.
Optimize some interactive effects in the creation workflow, such as mouse hover effects, connection line styles, component drag effects, etc.
Optimized the logic of the deletion operation. Reduce various business exceptions caused by erroneous deletion.
Added default value for working hours, enables users to use the system simply and quickly.
Optimized Chat Queue - Added a default queue for each tenant, so that users can experience CX services smoothly even when they are not familiar with the system.
Optimized the system interaction logic of the Inbox of the Agent Portal, the interaction will be smoother and the experience will be better.
Delete Features
N/A