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CloudCX allows you to control whether the privacy Commitment for visitors in WebChat is displayed or not, and also enables you to customize the content of the Commitment.

Step-by-Step Instructions

  1. Go to your system CloudCX installation domain, and log in with the admin account.

  2. From the left navigation menu, go to Omni Widget> Settings > Ban List > Privacy Commitment

  3. Turn on the Enable Privacy Commitment toggle key.

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  1. After enabling privacy commitment, you can input text or insert hyperlinks to customize the privacy commitment, also you can use the default privacy commitment.

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  1. Click Save.

Now, the privacy commitment will be displayed on the Web Chat window when the visitor enters the chat. The visitor can click image-20241224-092513.png button to close the privacy commitment.

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