CloudCX’s Social Media Integration allows your agents to support a broader range of your customers. Now you can handle Instagram queries within your CloudCX Agent Console. The integration process requires a few steps before engaging with your Instagram visitors.
You must have the following pre-requisites to integrate your Instagram professional account to CloudCX:
Instagram Professional account
Instagram Professional Account linked to a Facebook Page
To learn how to link Instagram Professional Account to a Facebook Page, see this article.
Once your Instagram account is successfully connected to your Facebook Page, go to CloudCX Control Panel and configure the integration.
Facebook Account MUST bind an Instagram business account.
Step-by-Step Instructions
To connect your Instagram Professional account to CloudCX, follow these steps:
（1）Log in to your CloudCX Panel.
（2）From the left navigation menu, go to Inbox > Channels > Instagram.
（3）Click Add Instagram Page.
（4）Log in with your Facebook account.
Note:
If you have multiple Facebook Pages created on your Facebook account, select the one that is associated with the Instagram Professional account to connect it to CloudCX.
If there are multiple Instagram Professional accounts to select, you need to select respective Facebook Pages and Instagram Professional accounts.
（5）Click Continue as XXX.
（6）If all correct, you will see success page.
（7）Turn ON the toggle key to enable the integration of the Instagram account.
（8）The connected Instagram accounts are listed on the Instagram page. You can delete these accounts from the Action column.