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Webhooks are HTTP(S) callbacks that occur when a certain Webchat&Ticket event takes place. Webhooks enable you to extend the capabilities of CloudCX. For example, you can record chats in your own system by utilizing OminiWidgett&Inbox Webhooks. Best of all, setting up Webhooks is easy.

Event Data Sent to Your Server

OminiWidget

  • Offline message is submitted

  • Chat starts

  • Chat ends

  • Chat is wrapped up

  • Agent status changes

Inbox

  • When ticket is created

  • When a ticket reply is received

  • When an agent replied

  • When the assignee of a ticket has changed

  • When the status of a ticket has changed

  • When a ticket is moved to recycle bin

Add Webhooks to Your Account

  1. Login to your CloudCX Control Panel.

  2. Click Apps&Intergrations.

  3. Go to the Webhooks card and click Settings.

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Add Webhooks

  1. Click Add button, Select OminiWidget or Inbox Webhooks.

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  1. Choose the Event type and provide the Target URL to which the event data will be sent.

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  1. Click Save, Now, you’ll get the callback whenever the selected event occurs.

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