Two-Factor Authentication (2FA) is a security measure that requires two distinct authentication factors to confirm your identity. This method fortifies your CloudCX account against unauthorized entry by introducing an additional security layer on top of your initial authentication.
While not mandatory for all platforms, CloudCX recommends setting up 2FA to bolster your account's security. By implementing stronger security measures such as 2FA, you can safeguard your customers' sensitive data from unauthorized access and potential cyber threats.
1. Set up Two-Factor Authentication (2FA)
CloudCX provides two methods: Email authentication and Authenticator app authentication, You can set the authentication methods you want.
1.1 Email authentication
To set up email authentication via CloudCX Control Panel, follow these steps:
（1）Go to Profile> User Setting > Two-Factor Authentication(2FA).
（2）If you want to set up email authentication, click Set up.
（3）Enter the six-digit numeric code you received in your email on the Enter the Authentication Code pop-up.
The email authentication is successfully enabled with your account.
（4）Click Done to close the pop-up.
1.2 Authenticator App
（1）If you want to set up authenticator app authentication, click Set up.
（2）Install a third-party 2FA authenticator app on a mobile device and scan the QR code, which is provided on the Link to the app to your account pop-up.
Note: You have the option to input the secret code provided on the Link the app to your account pop-up directly into your 2FA authenticator app if you encounter difficulties connecting via a QR Code.
（3）The 2FA authenticator app generates the six-digit numeric code.
Provide the six-digit numeric code on the Enter the Authentication Code pop-up.
The authenticator app authentication is successfully enabled with your account.
（5）Click Done to close the pop-up.
1.3 Backup Code of 2FA
Upon receiving an initial backup code via email, you can utilize it to log in in case of a lost device or login issues. Additionally, you have the option to create a new backup code.
2. Reset Two-Factor Authentication (2FA)
2.1 Email authentication
（1）Click Reset to reset the email authentication.
Note: In case you want to disable the email authentication, click Turn off.
2.2 Authenticator App
（1）Click Reset to reset the authenticator app authentication.
Note: In case you want to disable the authenticator app authentication, click Turn off.
3. Set the frequency of 2FA
（1）From the left navigation menu, go to your Security >Advanced> 2FA Policy.
（2）Set the Frequency of Two-Factor Authentication for your Login
（4）Click Save.
When set 14 days-skip, if you clear the browser cookie or uses a different browser, it is no longer a trusted device or browser for logging in to the Control Panel. However, you can set every login as a default setting.
4. 2FA Warning Messages
Login Attempt Failed
CloudCX provides users with five login attempts to enter the authentication code received from either the Email or Authenticator app. In case of failure to log in on the third or fourth attempt, a warning message is displayed on the Input Authentication Code page: “Please try again in five minutes.”
