Webhooks are HTTP(S) callbacks that occur when a certain Webchat&Ticket event takes place. Webhooks enable you to extend the capabilities of Cloudfon CX. For example, you can record chats in your own system by utilizing OminiWidgett&Inbox Webhooks. Best of all, setting up Webhooks is easy.
Event Data Sent to Your Server
OminiWidget
Offline message is submitted
Chat starts
Chat ends
Chat is wrapped up
Agent status changes
Inbox
When ticket is created
When a ticket reply is received
When an agent replied
When the assignee of a ticket has changed
When the status of a ticket has changed
When a ticket is moved to recycle bin
Add Webhooks to Your Account
Login to your Cloudfon CX Control Panel.
Click Apps&Intergrations.
Go to the Webhooks card and click Settings.
Add Webhooks
Click Add button, Select OminiWidget or Inbox Webhooks.
Choose the Event type and provide the Target URL to which the event data will be sent.
Click Save, Now, you’ll get the callback whenever the selected event occurs.