You can improve AI responses drafted by AI Assist and AI Agent by identifying various knowledge bases and files, that can help AI Assist/AI Agent work better. With sufficient material, AI Assist can provide apt responses to customer queries.
Step by Step Instructions:
（1）Log in to the Cloudfon CX Control Panel.
（2）From the left navigation menu, go to Automation > Agent Assist > Dataset Resources.
Note: Both AI Assist and AI Agent rely on existing knowledge sources; any deleted Knowledge Sources are not used to answer queries.
Add Dataset
Click Create to create a dataset.
You can add sources to the dataset by selecting the following options. Successfully created, these datasets can be used by AI Assist/AI Agent.
Knowledge Base: You can select knowledge bases, and then articles from your knowledge bases will be used.
Files: Click Add a file to upload local files. Keep in mind that images are not a good knowledge source.
Edit Datsaset
Select Edit to edit the Knowledge Source information, if you want to edit the file(s) you uploaded, please click on this dataset card to enter.
Note: When the dataset is used by AI Agent or AI Assist, it will be marked as In Use.
Delete Datsaset
While your dataset is being used by AI Assist/AI Agent, it cannot be deleted. You must unbind it before you can delete it.
