AI Agent is more than an AI chatbot: using the most sophisticated AI language models, it instantly resolves customer issues across channels with accurate, conversational answers based solely on your support content.
Note: To ensure that the Agent Assist function can be used normally, first make sure OpenAI is connected.
Step by Step Instructions:
（1）Log in to the Cloudfon CX Control Panel.
（2）From the left navigation menu, go to Automation > Agent Assist > AI Agent.
（3）Click Add to create an AI Agent, you can also create a third-party AI Agent.
Add an AI Agent
（1）Customize the AI Agent's avatar.
（2）Give your AI Agent a name.
（3）Select AI Agent datasets.
AI Agent can provide AI-generated answers using a wide variety of content sources. As your support content gets better, AI Agent does too—along with its resolution rates.
（4）Set AI prompt.
Craft an Al Agent persona with a distinctive character and style. Optimal personas are composed in the first person and employ the future tense, such as "I will."
Note: Provide default prompt, you can modify it. If you still want to use the default content, click Reset.
（5）Click Add
Add a Third-party AI Agent
（1）Customize the third-party AI Agent's avatar.
（2）Give third-party AI Agent a name.
（3）Select the third-party AI Agent type.
（4）Input Target URL.
（5）Click Save.
AI Agent is enabled and customized through Workflows, offering you the best control and flexibility. AI Agent can pass a conversation to an existing Workflow to triage, or a Workflow can pass to an AI Agent to step in and offer support whenever you want. If you want to learn more about AI Agent in Workflow, please click here.
