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Webhooks are HTTP(S) callbacks that occur when a certain Webchat&Ticket event takes place. Webhooks enable you to extend the capabilities of CloudCX. For example, you can record chats in your own system by utilizing OminiWidget、Inbox &Contact Webhooks. Best of all, setting up Webhooks is easy. |
Step-by-Step Instructions
To create a webhook, follow these steps:
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Click Add button, Select OminiWidget、Inbox or Contact Webhooks.
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Learn how to configure each of these webhooks： |
Enter a name for the webhook and provide the
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URL to which
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you want to send the event data.Make sure the status is Open.
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If the third-party system requires authorization, select the Authorization Required checkbox and choose the credential from the drop-down list. The credentials are created and managed via Apps & Integrations > Authorization Credentials.
If the third-party system requires additional webhook headers, click Add a field to add the header information.
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Click Save, Now, you’ll get the callback whenever the selected event occurs.