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An option that allows users to create additional away statuses, such as lunch break, meeting, and phone call, to allow customization over and above the default away status. |
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Create Away Status
Prerequisites
A valid system admin account.
Step-by-Step Instructions
Log in to the Cloudfon CX control panelGo to your system
CloudCX installation domain, and log in with the admin account.From the left navigation menu, go to Global Settings > People > Custom Away Status.
Click Addon the “+” button to add an away status.
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Fill in status namea name for the away status, and click Save.
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Click Save.
Click “Edit” icon, you can modify the status name.
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Click “Delete” icon, you can delete this status.
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You have successfully created an away status, now agents can change the status to the custom away status.
The administrator can check and view reports about this custom away status in Reporting > Chats > Real Time > Agent and Global Features > Availability, you can find more details about Web Chat Reports7.2.1 Web Chat & Global Feature Reports7.2.3 Global Features.
Manage Away Status
Edit Away Status
Select an away status created by admin, and click on Edit icon to enter the edit page.
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Modify the name, and click Save.
Note: The status Away is default status, which cannot be deleted and modify.
Delete Away Status
Select an away status created by admin, and click on Delete icon to delete the status.
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Click Delete to confirm the deletion. The status has been deleted successfully.