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Chat Window is the window on which your visitors chat with your agents |
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. You can tailor the window and make it match the style of your website. |
Step-by-Step Instructions
Log in your CloudFon Contact Center.
In Go to your system
CloudCX installation domain, and log in with the admin account.From the left navigation barmenu, go to Live Chat Omni Widget > My Widget. Select a Chat Plan Widget from the My Widgetdrop drop-down list,.
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Go to Widget DesignDesign>Windows.
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Click In the Windows Color， page, you can choose a color do the following:
Choose colors for the
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Go to Web Chat.
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Click Chat Windows,You can choose a color for the window, set the chat window's Header, choose the chat window's Style (Classic, Circle, or Bubble), Change the chat window Background, and edit Window Title according to your needs.
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Click the Options for Visitors section to adjust which operation(s) will be available on the chat window.
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Click the Advanced section to adjust operation(s) to end the chat automatically when the visitor doesn't respond, send the chat transcript over email, limit the chat queue length. Enter Greeting Message which will display at the top of Chat Window.
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Top background and Send button.
Click + Add a Header Logo to upload your own designed logo for the Header Logo.
Click + Add a Banner to upload your own designed banner for the Banner.
Enter a Greeting Message, which will display at the top of the Window.
(Optional) Advanced:
Allow visitor to switch language: With this option selected, your visitor can switch the chat window to the language he wants, and you can also set a default language for him.
Remove” Powered by…” in Widget: With this option selected, the“Powered by…” text link will not be displayed in the chat window.
Click Save.
(Optional) Click Live Preview button to preview.
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