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Webhooks are HTTP(S) callbacks that occur when a certain Webchat&Ticket event takes place. Webhooks enable you to extend the capabilities of CloudCX. For example, you can record chats in your own system by utilizing OminiWidgettOminiWidget、Inbox &Inbox Contact Webhooks. Best of all, setting up Webhooks is easy. |
Event Data Sent to Your Server
Omini-Widget
Offline message is submitted
Chat starts
Chat ends
Chat is wrapped up
Agent status changes
Inbox
When ticket is created
When a ticket reply is received
When an agent replied
When the assignee of a ticket has changed
When the status of a ticket has changed
When a ticket is moved to recycle bin
Add Webhooks to Your Account
Step-by-Step Instructions
To create a webhook, follow these steps:
Login to your CloudCX Control Panel.
Click Apps&Intergrations.
Go to the Webhooks card and click Settings.
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Click Add button, Select
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OminiWidget、Inbox or
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Contact Webhooks.
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Learn how to configure each of these webhooks： |
Enter a name for the webhook and provide the
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URL to which
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you want to send the event data.Make sure the status is Open.
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If the third-party system requires authorization, select the Authorization Required checkbox and choose the credential from the drop-down list. The credentials are created and managed via Apps & Integrations > Authorization Credentials.
If the third-party system requires additional webhook headers, click Add a field to add the header information.
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Click Save, Now, you’ll get the callback whenever the selected event occurs.