Cloudfon CX’s SMS integration makes it easy to handle SMS messages sent to your business alongside your other communication channels. The integration allows you to receive SMS messages from your customer and reply to them from inside the Cloudfon CX Agent Console. This means that you can provide quicker, more effective customer service over SMS than ever before.
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Step-by-Step Instructions
To connect your Instagram Professional account to Cloudfon CX, follow these steps:
Log in to your Cloudfon CX Panel.
From the left navigation menu, go to Inbox > Channels > SMS.
Twilio SMS
a. Create a Twilio account
First you’ll need to create a Twilio account. You’ll also need to buy a Twilio phone number which supports SMS.
b. Click Add and choose Twilio SMS from the drop-down list.
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Enter the details in the Name field, Twilio account SID, Auth token, and Phone number SID.
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Click Save.
The phone number is added. You can continue to add more phone numbers if you have more than one you want to manage using Cloudfon CX.
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Click Add and choose Message Bird WhatsApp from the drop-down list.
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Enter the details in the Name field, MessageBird API Key, MessageBird Channel Key, and Phone number.
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Click Save.
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