Cloudfon CX’s CloudCX’s Social Media Integration allows your agents to support a broader range of your customers. Now you can handle Instagram queries within your Cloudfon CX CloudCX Agent Console. The integration process requires a few steps before engaging with your Instagram visitors.
You must have the following pre-requisites prerequisites to integrate your Instagram professional account to Cloudfon CX:
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CloudCX:
Instagram Professional account
Instagram Professional Account linked to a Facebook Page
To learn how to link an Instagram Professional Account to a Facebook Page, see this article.
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Once your Instagram account is successfully connected to your Facebook Page, go to Cloudfon Contact Center CloudCX Control Panel and configure the integration. Facebook Account MUST bind an Instagram business account. |
Step-by-Step Instructions
To connect your Instagram Professional account to Cloudfon CXCloudCX, follow these steps:
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（1）Log in to your
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CloudCX Panel.
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（2）From the left navigation menu, go to Inbox > Channels > Instagram.
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（3）Click Add Instagram Page.
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（4）Log in with your Facebook account.
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Note:
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（5）Click Continue as XXX.
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（6）If all correct, you will see success page.
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（7）Turn ON the toggle key to enable the integration of the Instagram account.
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（8）The connected Instagram accounts are listed on the Instagram page. You can delete these accounts from the Action column.