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Table of Contents

Supported Linux OS

Ubuntu 20.04 (LTS) Focal, Ubuntu Impish 21.10, Ubuntu 22.04 (LTS) Jammy
Debian Buster 10, Debian Bullseye 11
It only supports 64bit OS

Hardware Requirements

In order to ensure the normal operation of the server's functions, the following are some configuration suggestions, and the specific requirements will change according to the actual situation.

Agents（Online）	vCPUs	Memory	Disk
50	4	8	100G
200	8	16	500G
500	16	32	1000G

Note: It is best to consider the scalability of subsequent CPU, memory, and disk during deployment.

Note: Please note that this is only a basic configuration required for CX system deployment. With the use of the system and the increase in configuration and storage information, hardware resources need to be further expanded.

Info
Each CPU core need 2.5Ghz or Higher. In terms of disk storage, as more information is stored, it will need to be expanded again, and subsequent dynamic expansion needs to be considered during deployment If using third-party Oss, such as AWS S3/Azure Blob/Mini, please activate storage services with the same storage size according to the situation.

Preparing the Linux Host Machine for Installation

Tasks that MUST be completed before installing CloudFon CX

If the Linux on which Cloudfon CX will be installed is located in LAN, assign a static LAN IP address; if it's in a public network, please assign a static IP address for the public network.
Install all available updates & service packs before installing Cloudfon CX.
Do not install PostgreSQL on your Cloudfon CX Server.
Ensure that all power-saving options for your System and Network adapters are disabled (by setting the system to High Performance).
Do not install TeamViewer, VPN, and other similar software on the host machine.
The CloudFon CX must not be installed on a host that is a DNS or DHCP server.
Port must be permitted by your firewall: TCP: 9001,9006,443
Please also ensure the above ports have not been used by other applications.
Ensure server date-time is synced correctly, how to check date-time?
Ensure server that must has more than 8G of memory.
Please reserve 100G space to install & use the Cloudfon CX (The amount of disk used depends on the number of agents you plan to deploy and the subsequent session history and related files).
Must perform all Linux commands by the root user, please su root First.

Note: If the Cloudfon CX runs on a Cloud platform such as AWS, and the cloud platform has the firewall itself, you MUST open the ports on the cloud platform firewall too.

Note: All the following Linux commands must be executed in the same working path, which is assumed to be /root/cloudfon_cx in this example.

Note: The installation steps may need about 20 minutes to complete.

Installation Steps

1. Make directory and change directory

Code Block
mkdir -p /root/cloud_cx/ && cd /root/cloud_cx/

Note: cloud_cx is an example here, you can change to your directory name, and this directory will storage user data.

2. Download install scripts

Code Block
curl https://raw.githubusercontent.com/cloud-cx/cloudfon-cx-install/main/v3.2.x/cloudfon_cx_ctl.sh -o cloud_cx_ctl.sh

Code Block
curl https://raw.githubusercontent.com/cloud-cx/cloudfon-cx-install/main/v3.2.x/install_docker_cx.sh -o install_docker_cx.sh

Note: cloud_cx_ctl.sh is an example here, you can download and rename to your name.

3. Install docker environment and configure firewall.

Code Block
/bin/sh install_docker_cx.sh

4. Install MySQL, CX Service, etc.

Code Block
/bin/sh cloud_cx_ctl.sh run -i puteyun/cloud_cx:${tag}

Note: ${tag} is the release version of CloudFon CX, for example: 3.2. X,

Please MUST replace the tag in the above command with the latest tag. The latest version is 3.2.2.3

/bin/sh cloud_cx_ctl.sh run -i puteyun/cloud_cx:3.2.2.3

5. Login and configure the CloudFon CX.

Open Browser, input “https://IP_Address:9006/”, the “IP_Address” is the IP address of your Cloudfon CX server (Linux Server).

Info
IMPORTANT: To complete CloudFon CX initial configuration, please refer to 'System initialization' guide.

6. CX Control Commands

Show cloud-cx services status

Code Block
cd /root/cloud_cx && /bin/sh cloud_cx_ctl.sh status

Restart cloud-cx services

Code Block
cd /root/cloud_cx && /bin/sh cloud_cx_ctl.sh restart

Restart the selected service of cloud-cx

Code Block
cd /root/cloud_cx && /bin/sh cloud_cx_ctl.sh restart -s [Service Name]

Stop cloud-cx Services

Code Block
cd /root/cloud_cx && /bin/sh cloud_cx_ctl.sh stop

Stop the selected service of cloud-cx

Code Block
cd /root/cloud_cx && /bin/sh cloud_cx_ctl.sh stop -s [Service Name]

Start cloud-cx Services

Code Block
cd /root/cloud_cx && /bin/sh cloud_cx_ctl.sh start

Start the selected service of cloud-cx

Code Block
cd /root/cloud_cx && /bin/sh cloud_cx_ctl.sh start -s [Service Name]

Uninstall cloud-cx Services

Code Block
cd /root/cloud_cx && /bin/sh cloud_cx_ctl.sh rm

Uninstall Cloufon CX

Please use the below steps to uninstall the Cloudfon CX for Linux.

Uninstall the CX

Stop and delete the CX Docker instances.

Code Block
cd /root/cloud_cx /bin/sh cloud_cx_ctl.sh stop /bin/sh cloud_cx_ctl.sh rm

Note
The below commands will delete the CX data; please be careful.

Code Block
cd /root/ rm -fr cloud_cx

...

Info
This document will guide you how to install CloudCX on your own server.

There are two types of deployment way for you to select.

Standalone deployment is for testing;
Distributed deployment is for production.

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Installation Overview

We recommend that you separate the database from the application service during installation to increase its load. The calculation of the database will reduce the actual performance of the application, which will be described in detail in this article.

...

If you are just a demo deployment for testing, please refer to Testing Environment for additional instructions.

Supported Linux OS

Ubuntu 20.04 (LTS) Focal, Ubuntu Impish 21.10, Ubuntu 22.04 (LTS) Jammy
Debian Buster 10, Debian Bullseye 11, Debian Bookworm 12
It only supports 64bit OS

Installation of CloudCX is possible on most UNIX environments, but not officially supported.

Two Types of Deployment Way

Distributed Deployment

Standalone Deployment

Versions Compared

Old Version 25

New Version Current

Key

Supported Linux OS

Hardware Requirements

Preparing the Linux Host Machine for Installation

Installation Steps

1. Make directory and change directory

2. Download install scripts

3. Install docker environment and configure firewall.

4. Install MySQL, CX Service, etc.

5. Login and configure the CloudFon CX.

6. CX Control Commands

Uninstall Cloufon CX

Installation Overview

Supported Linux OS

Two Types of Deployment Way