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CloudCX allows you to block unwanted visitors from accessing your chat service. Your chat buttons are invisible to banned visitors, and in the meanwhilemeantime, the banned visitors will not be displayed in the visitor list of the Agent Console. CloudCX supports banning visitors by Visitor Contact ID and by IP address. Visitor ID is planted in the visitor’s browser cookie. If a visitor gets banned by Visitor ID, they cannot see the chat button on your website using the same browser. However, if this visitor switches to another browser, uses another machine, or clears the cookies in the browser they previously used to visit your website, they can see your chat button and initiate chat requests. |
Add Banned IPs
If you ban an IP, all visitors using the same IP address cannot see your chat button.
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The system also provides the option for you to ban visitors through IP Range. However, you should be cautious about using this option as it may keep your live chat away from many other potential valuable clients.
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Agents can ban visitors both from the Agent Console and from the Control Panel.
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Step by Step Instructions
（1）Log in to the CloudCX Panel.
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Go to your system
CloudCX installation domain, and log in with the admin account.From the left navigation menu, go to Omni Widget> Settings > Ban List
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（3）On the Ban List page, select to ban visitors by ID or IP.
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On Banned Visitors page, click the Add tab.
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> Banned IPs.
In the Banned IPs tab, click + button.
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In the Add Banned IP pop-up window, you can do the following:
Input the range of IPs you want to ban.
(Optional) You can add a note for the banned IPs.
Click Save.
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On Banned IPs page, click the Add button.
On the New Banned IP page, enter the range of IP you wish to ban.
Click Save.
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To ban an individual IP, enter the same IP in the "Start IP" and "End IP" fields. To ban a range of IPs, enter the first IP in the "Start IP" field, enter the last IP in the "End IP" field. |
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The banned IPs have been added in the Banned IPs list, you can edit or delete the IPs from the list.
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About ban a visitor by Contact ID, you can find more details from https://cloudfon.atlassian.net/wiki/spaces/CX/pages/340857059/6.1+Manage+Contacts#Block-and-Unblock-Contacts%EF%BC%88Coming-soon%EF%BC%89.