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You are now ready to browse through the Widget menu and create a complete package of how the chat button and window should look, what details you wish to collect before beginning a chat, details that you wish to save after the chat ends, customize a survey to collect feedback, set up the language that you wish to use, configure your routing rules, and so forth. Getting started with Omni-Widget involves creating your team, configuring the features you want to use, customizing the look and feel of the Omni-Widget window, so it looks good on your website. Then adding the Omni-Widget widget to your website once you are ready. You also can add more social channels in one widget, likes WhatsApp, Facebook, Email, SMS, and Call. Visitors can select their favorite channels to connect your agents. This article acquaints you with the features that CloudCX Omni-Widget provides and the steps you need to take to start using CloudCX Omni-Widget. |
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