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1. Live Chat
Click below icon, then select Live Chat
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2. Ongoing Chats
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All ongoing chats are conveniently listed here. Simply click on the desired chat to engage in a conversation with the visitor.
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3. Send Attachments
3.1 Files
Click the "+" button.
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3.2 Send Pictures
Select Picture, you can send to visitors pictures.
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3.3 Send Canned Message
Select Canned Message, you can send canned messages to visitors.
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Then input desired message in search box, click the message, it will be sent.
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3.4 Send Knowledge Base
Click Knowledge Base,
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Input desired message in search box, then click desired article, the URL will be sent.
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4. Other Operations
Click below icon, you can operate the chat.
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4.1 VisitorInfo
Click VisitorInfo, you can view visitor Info.
Widget | Description |
Pre Chat | Customer-filled information from the Pre Chat. |
Location | Visitor’s location. |
Currently Browsing | The total chats currently occurring between visitors and agents. |
History | The Chat history. |
Device Info | The visitor Device info. |
4.2 Leave chat
Click Leave Chat, you can close the chat.
4.3 Transfer
Click Transfer, you can transfer to online agents.
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4.4 Waiting for Chat
Visitors who are waiting for chat are listed here.
You can ‘Accept' or 'Refuse’ the visitor.
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5. Chat Ended
Click Chat Ended, you can view Ended Chats.
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