Connecting your Instagram Professional account to a Facebook Page is a prerequisite of the Instagram integration with CloudCX. You need to have the following set up in place:
Set up an Instagram Professional Account
To learn how to set up your Instagram Professional account, see https://help.instagram.com/502981923235522/?cms_platform=www&helpref=platform_switcher .
Connect Instagram Professional Account to a Facebook Page
To connect your Instagram Professional account to a Facebook Page, follow these steps:
Log in to your Facebook account.
Click the Nine Square icon and go to Pages.
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Select a Facebook Page.
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From the Manage Page navigation menu, select Settings.
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On the Page settings menu, go to Instagram and click Connect Account.
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On the pop-up, turn on the Allow access to Instagram messages in Inbox toggle key.
Click Continue. An Instagram Login pop-up appears.
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Provide the Instagram login credentials and click Log In.
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Your Instagram account is successfully connected with your Facebook Page. To learn more about connecting the Instagram account, see https://help.instagram.com/402748553849926/?helpref=related_articles .
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