Version: CX 3.2.1
Release Date: 28th, September 2023
Bug fixes
Fixed some existed bugs on Workflow
Fixed some existed bugs on Global Settings
Fixed some existed bugs on call channel
Fixed some display bugs on Salesforce CRM
New Add Features
Developed CX Administrator and Tenant REST API V0.1
Support adding more types of custom fields in Omni Widget
Support adding custom fields and mapping fileds in Inbox
Support synchronization of audio/video chat records under webchat to CRM (Salesforce, ZOHO)
Add the function of system notification
Add more statistical reports for Inbox
Add statistical reports for Global Features
Improve Features
Optimized the UI of the Inbox in Agent Panel
Optimized the UI of the chat history
Optimized the chat emoticon component
Delete Features
N/A