...
（2）From the left navigation menu, go to Global Settings > People > Agents.
（3）Click Add.
...
（4）Enter the agent’s information.
...
Agent Name: Agent Name, used to log in.
First name and Last name: The agent's name that is shown to the visitors, which can be different from the agent's real name.
Chat Queue: Select which queue the agent belongs to. For more settings about Chat Queue, click here.
Agent Roles: The roles that the agent act as in your team. For more settings about Agent Roles, click here.
Skills: Select which skills the agent have. For more settings about Skills, click here.
Mobile Number: Mobile Number.
2FA: Enable Two-Factor Authentication. For more settings about 2FA click here.
Email: The email address that the agent uses to log in to your CX system.
Title: Title information, can be displayed to visitor in the header of the chat window.
Bio: Bio information, can be displayed to visitor in the header of the chat window.
...