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Cloudfon CX’s Social Media Integration allows your agents to support a broader range of your customers. Now you can handle Instagram queries within your Cloudfon CX Agent Console. The integration process requires a few steps before engaging with your Instagram visitors.

You must have the following pre-requisites to integrate your Instagram professional account to Cloudfon CX:

  • An Instagram business account bound to a Facebook account

Info

Once your Instagram account is successfully connected to your Facebook Page, go to Cloudfon Contact Center Control Panel and configure the integration.

Facebook Account MUST bind an Instagram business account.

Step-by-Step Instructions

To connect your Instagram Professional account to Cloudfon CX, follow these steps:

（1）Log in to your Cloudfon CX Panel.

（2）From the left navigation menu, go to Inbox > Channels > Instagram.

（3）Click Add Instagram Page.

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（4）Log in with your Facebook account.

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Info

Note: 

  • If you have multiple Facebook Pages created on your Facebook account, select the one that is associated with the Instagram Professional account to connect it to CloudFon CX.

  • If there are multiple Instagram Professional accounts to select, you need to select respective Facebook Pages and Instagram Professional accounts.

（5）Click Continue as XXX.

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（6）If all correct, you will see success page.

（7）Turn ON the toggle key to enable the integration of the Instagram account.

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（8）The connected Instagram accounts are listed on the Instagram page. You can delete these accounts from the Action column.