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  • New Agent UI

  • New Admin UI

  • Office Hour & Holidays

  • Support SLA

  • Omnichannel Widget

  • SupportĀ  Support Gmail (Inbox & SMTP)

  • Password Policy

  • Two-Factor Authentication (Email)

  • GDPR Compliance

  • Anti-Hacking

  • Salesforce Integration

  • Support Whatsapp WhatsApp Cloud API

  • Whatsapp WhatsApp proactive template messages

  • Support more message types

  • Notifications & Email Template

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  • Optimized Routing Rules

  • Optimized Autodistribution Auto distribution Strategy

  • Optimized tenant management

  • Optimized On-Premise deployment

  • Optimized License system

  • Optimized IP address prevention strategy

  • Optimized SMTP Server Feature

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