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POP3 account
Office 365 account
IMAP account
Gmail
Note: The steps to add IMAP are the same as POP3.
Note: When adding IMAP account, please select "IMAP" in step 3.
Step by Step Instructions
Log in to your Cloudfon CX Control Panel.
From the left navigation menu, go to Inbox > Channels > Email.
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Click Add Email Account and choose POP3 from the dropdown list.
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Enter your Email account information.
User Info
Email Address: Input the address of the email account that you want to add.
Password: Input the password of your email account.
Your name: Input the name you want your recipients to see. For example, Cloudfon Customer Support.
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Server Info
User name: It might be the part of your email address before the @ symbol or your complete email address.
If you are using a corporate Gmail account, add "recent:" before your user name to ensure normal communication. For example, recent:yourname@example.comIncoming mail server (POP3): The incoming mail server information. Check with your ESP or mail administrator for the server address.
Outgoing mail server (SMTP): The outgoing mail server information. Check with your ESP or mail administrator for the server address.
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Click Test POP3/IMAP(Receive), Test SMTP(Send) icons, to test if the configuration is correct.
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Click Save.
Your POP3 account is now added to Cloudfon Contact Center. The added account appears in the email account list.
Step by Step Instructions
Log in to your Cloudfon CX Control Panel.
From the left navigation menu, go to Inbox > Channels > Email.
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