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  1. Log in to your Cloudfon CX Panel.

  2. From the left navigation menu, go to Inbox > Channels > SMS.

  • Twilio SMS

a. Create a Twilio account

First you’ll need to create a Twilio account. You’ll also need to buy a Twilio phone number which supports SMS.

b. Click Add and choose Twilio

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SMS from the drop-down list.

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  1. Enter the details in the Name field, Twilio account SID, Auth token, and Phone number SID

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