Click below icon,
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then select Live Chat
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Ongoing Chats
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Ongoing Chats are all listed here, click desired chat, you can chat with the visitor.
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Send Files
Click "+" button,
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Select File
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You can send files to visitor.
Send Pictures
Select Picture, you can send to visitors pictures.
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Send Canned Message
Select Canned Message, you can send canned messages to visitors.
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Then input desired message in search box, click the message, it will be sent.
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Send Knowledge Base
Click Knowledge Base,
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Input desired message in search box, then click desired article, the URL will be sent.
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Click below icon,
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you can operate the chat.
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VisitorInfo
Click VisitorInfo, you can view visitor Info.
Widget | Description |
Pre Chat | Customer-filled information from the Pre Chat. |
Location | Visitor’s location. |
Currently Browsing | The total chats currently occurring between visitors and agents. |
History | The Chat history. |
Device Info | The visitor Device info. |
Leave chat
Click Leave Chat, you can close the chat.
Transfer
Click Transfer, you can transfer to online agents.
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Waiting for Chat
Visitors who are waiting for chat are listed here.
You can ‘Accept' or 'Refuse’ the visitor.
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Chat Ended
Click Chat Ended, you can view Ended Chats.
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