You can click All、My Open、My Dept.Open、Resolved、Unassigned to check tickets.
Channels
You can know the ticket’s channel through below icon.
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We support 5 Channels now, Email, Facebook, SMS, Instagram, WhatsAPP.
Status
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5d means the Last Reply Time.
Below icon means New:
Below icon means Pending Internal:
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Below icon means Pending External:
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Below icon means Onhold:
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Below icon means Resolved:
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Read Status
Unread Message shows at the bottom of the page.
Create New Ticket
Click below icon,
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and input below information, click send icon, you can create a new ticket.
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If needed, you can add Tags for the ticket.
Replay
Click a ticket, then you can replay the ticket
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And you can also mark the ticket as Mark as Resolved、Mark as Unread, or Delete it.
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