Cloudfon CX’s Social Media Integration allows your agents to provide support for a wider range of your customers. Now you can handle social media queries within your Cloudfon CX Agent Console. The integration process just requires a few simple steps before you can engage with your Facebook Page.
Step by Step Instructions
Log in to your Cloudfon CX account.
From the left navigation menu, go to Inbox > Channel > Facebook.
Click Add Facebook Page.
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Log in with your Facebook account.
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Click Continue as XXX.
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Create a page
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Click Done
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Click OK
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If all correct, you will see success.
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10. The connected Facebook accounts will be listed on the Facebook page. You can enable/disable or delete these accounts.
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