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Our widget helps your customers reach you through different social channels easily. It can be set up simply and added to your website in a few clicks. |
Step-by-Step Instructions
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Go to your
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system
CloudCX installation domain, and log in with the admin account.
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From the left navigation
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menu, go to Omni Widget > My Widget. Select a Widget from the My Widget
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drop-down list
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.
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Go to Widget Design>Channels.
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In the Channels page, you can do the following:
Web Chat channel: Web Chat channel is enabled by default.
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(Optional) Turn off the toggle key to disable the Web Chat channel.
Modify the title and content displayed in the channel.
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Social Media channel: You can add multiple social media channels, and then your visitors can choose their preferred social media to contact you directly.
You can modify the title.
Click”Add a Channel”, you can add channels you prefer. Then fill in the label and the required number or ID or email.
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Turn on the toggle key to enable the social media channels.
Modify the title displayed in the channels.
Click +Add a Channel to select a social media channel to add.
Input a name for the social media channel to display in the channels.
Select or input a channel account to add.
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Click Save.
(Optional) Click Live Preview button to preview.
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