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Click Settings toopen the Settings page, you can do the following in the Settings page:
Turn on the toggle to enable collecting conversation content from the Inbox.
Choose which teammates are able to suggest recommend conversation content. For example, you may only want to enable this for senior Support reps with more experience. Use the dropdown to select which teammates can suggest recommend their conversation content, or allow Any teammate to suggest recommend content.
Choose whether conversation content immediately available to Al or they need to be approved first. Once conversation content is suggested recommended via the Help Desk, it will automatically be added as Snippets on the Content page. You'll need to decide if these Snippets are: Immediately available to AI Recommended, or Set them as 'pending' in the 'Content suggestions' page for review.
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In the suggestion list, you can do the following:
Edit: Select a suggestion and click Edit icon to open the edit page.
Delete: Select a suggestion and click the Delete icon to delete the suggestion. Also, you can select more than one suggestion from the left checking box and click Delete button to delete selected suggestions.
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