You can click All、My Open、My Dept.Open、Resolved、Unassigned to check tickets.

1. Channels

You can know the ticket’s channel through below icon.

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We support 5 Channels now, Email, Facebook, SMS, Instagram, WhatsAPP.

Status

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2. Status

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5d means the Last Reply Time.

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• Below icon means Pending External:

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• Below icon means Onhold On hold:

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• Below icon means Resolved:

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Read Status

Unread Message shows at the bottom of the page.

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3. Create New Ticket

Click below icon,

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and input below information, click send icon, you can create a new ticket.

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If needed, you can add Tags for the ticket.

4. Replay

Click a ticket, then you can replay the ticket

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