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Webhooks are HTTP(S) callbacks that occur when a certain Webchat&Ticket event takes place. Webhooks enable you to extend the capabilities of CloudCX. For example, you can record chats in your own system by utilizing OminiWidgett&Inbox Webhooks. Best of all, setting up Webhooks is easy. |
Event Data Sent to Your Server
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Omini-Widget
Offline message is submitted
Chat starts
Chat ends
Chat is wrapped up
Agent status changes
Inbox
When ticket is created
When a ticket reply is received
When an agent replied
When the assignee of a ticket has changed
When the status of a ticket has changed
When a ticket is moved to recycle bin
Add Webhooks to Your Account
Login to your CloudCX Control Panel.
Click Apps&Intergrations.
Go to the Webhooks card and click Settings.
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Add Webhooks
Click Add button, Select OminiWidget or Inbox Webhooks.
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