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(2)From the left navigation menu, go to Automation > Agent Assist > AI Copilot.

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Note: You can customize a name for this function icon. This name will display as the name of the AI ​​Copilot function in the Agent panel.

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Teammates can choose to edit a summary first before adding the Note to the conversation, or add the Note straight away.

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You can choose the language you want the AI ​​to output content in.

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Note: The {{Language}} variable must be included in the custom prompt for the language setting to take effect.

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Generate more context and information to your input, making them more informative and helpful.

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