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Before integrating the Telegram channel with CloudFonCloudCX, you first need to set up a Telegram account. You would need a bot token from the Telegram account. To learn how to find the Bot Token, see this article.
Step by Step Instructions
Log in to your CloudFon Control CloudCXControl Panel.
From the left navigation menu, go to Inbox> Channels > Telegram.
Click Add Telegram Account.
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You can add and manage multiple Telegram accounts via the CloudFon CloudCX Control Panel.