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| Info |
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CloudCX’s Social Media Integration allows your agents to provide support for |
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Step by Step Instructions
（1）Log in to your Cloudfon CX account.
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your customers who from Facebook. Just need a few simple steps to complete the integration process with your Facebook Page. Then, your agents can handle Facebook queries within your CloudCX Agent Console. |
| Table of Contents |
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Add A Facebook Page
Prerequisites
To connect with Facebook, your CloudCX system administrator needs to complete the integration in the CloudCX admin system > Connector Hub Settings > Facebook. You can find more details about Integrate with Facebook here.
Step-by-Step Instructions
Go to your CloudCX system
CloudCX installation domain, and log in with the admin account.From the left navigation menu, go to Inbox > Channel > Facebook.
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Click on the “+” button to Add Facebook
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Pages.
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Log in with your Facebook account.
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（5）Click
Click on “Continue as
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XXX”.
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（6）Create or
Select a
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（7）Click Done
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（8）Click OK
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（9）If all correct, you will see success.
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（10）The connected Facebook accounts will be listed on the Facebook page. You can enable/disable or delete these Facebook Pages.
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Business to connect the Business’s Pages.
Select the page you want to connect.
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Click on “Save” to approve the permission requests from your CloudCX system.
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Click on “Got it” to finish this connection, the Facebook connect page will be closed automatically.
The connected Facebook pages will be listed on the Inbox > Channels > Facebook. Now, CloudCX will be able to receive or send messages from or to the connected page.
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Manage Facebook Pages in Inbox
Enable / Disable: Turn on / off the “Enable” button to enable / disable the connected Facebook page. If you disable a page, CloudCX will no longer be able to receive or send messages from or to the page. If you enable the page again, CloudCX will continue to receive or send messages from or to the page.
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Delete: Click on the “Delete” icon to open a confirmation window for deleting the connected Facebook page. Click on “Delete” button to delete the page, or click on “Cancel” to cancel the deletion.
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