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CloudFon Agent Assist is an AI-based virtual assistant that helps increase agent productivity by generating quick summaries for chats and tickets for agents. |
Step by Step Instructions:
（1）Log in to the Cloudfon CX Control Panel.
（2）From the left navigation menu, go to Automation > Agent Assist > Summarization.
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（3）Turn on the Summarization toggle key to enable the function of summarization in Agent Console.
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Note: To ensure that the Agent Assist function can be used normally, first make sure OpenAI is connected |
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