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Added support for the 24/12 hour system, allowing agents to easily switch between the time formats used.
Added Icon form state expressions for Call Channel under different call states, making it more recognizable.
Agent Portal added support for WhatsApp multimedia message sending, currently supporting: Text, pictures, voice, files, videos, emoticons.
Added support for Agent's AliceAlias, enabling it to provide more professional customer service.
Added support for integration of the globally renowned Hubspot CRM, and the Agent can easily query and synchronize Hubspot CRM information with visitors when communicating in Inbox and webchat.
Added support for display compatibility of the Widget end (Visitor) on the mobile end, allowing visitors to have the same experience on the browser end regardless of the type of device they use.
Added support for 'http request' component on Automation flow, through this component, Flow can be integrated with any of your systems, making it easy to check packages, flights, or to-do lists etc..
The super administrator end has added email reminders for remote login of accounts, allowing administrators to timely grasp the access status of system accounts.
Added trouble shooting module, allowing system administrator easily to check the system running status and make some diagnosis.
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