Add Queue
Log in to your Cloudfon CX control panel.
From the left navigation menu, go to People > Chat Queue.
Click Add.
On the New Department page, enter the Name and the Description to identify the department. And you can add required agents to the queue.
(Optional) Define whether the department can be used in Live Chat and Inbox. By default, a newly created department can be used in both Live Chat and Inbox.
Available in Live Chat: When selected, the department appears as an option in Live Chat configurations such auto distribution rules.
Available in Inbox: When selected, the department appears as an option in Inbox configurations such as auto distribution rules.
