Cloudfon connector hub provides integration with Microsoft Office 365 via the API for Microsoft Office 365. The configuration is done server-side, in an easy and straightforward way. Let's follow the instructions step by step to complete the integration with Microsoft Office 365.
Get your Microsoft Office 365 App ID and App Secret
Please reference to Register an application with the Microsoft identity platform to create your app.
Callback URL is https://your_cx_domain:9001/api/v1.0/microsoft/integration/callback and https://your_cx_domain:9001/api/v1.0/system/email/callback
your_cx_domain is the domain prepared for your CX.
PLEASE record your password when you create a new Client Secret. It will only show once.
Collect the parameters required for integration
On the application overview，Obtain app ID and tenant ID
Configure Microsoft Office 365 application integration
Log in to the system administrator portal, click "Advanced"-> "Application Settings"-> "Office 365" to enter the Microsoft Office 365 settings page.
Fill in the App ID, App Secret and Tenant ID of your Office 365 application into Client-id, Client-Secret and tenant-id, then click save. After that, the system will prompt you that Save successfully.
The following are tips for successful integration:
That's all the Office 365 integration, and then you can connect your Office 365 to inbox in your tenant!