All your chat conversations are stored in our database. You can check all the history or search for a particular chat history on your Cloudfon CX account control panel.
Step by Step Instructions
（1）Log in to your Cloudfon CX control panel.
（2）From the left navigation menu, go to Omni Widget> History > Chats.
On the Chats page, you will see a list of records.
（3）To view the detailed chat transcript, you can choose a certain record and click the Details icon.
（4）Filter/locate a specific chat transcript by doing the following:
Select the date or duration of the chat and select the Chat Queue, Agent, their corresponding drop-down list.
Enter specific keywords of the chat content in the Keywords search bar. Keywords can be visitor name.
