Cloudfon connector hub provides integration with Salesforce via the API for CRM. The configuration is done server-side, in an easy and straightforward way. Let's follow the instructions step by step to complete the integration with Salesforce.
Salesforce Configuration
Login your Salesforce and go to Setup > Apps > App Manager
Click to Create a new Connected App
Fill in some information necessary to create the app and then click "save"
Tips：Do not check the ”Require proof key for Code Exchange(PKCE)Extension for Supported Authorization Flows” option, otherwise you will not be able to connect properly.
Re-enter App Manager, find the newly created connected app in the list on the left, click View, enter the View page, and then click Manage Customer Details
Copy APP Consumer Key and Consumer Secret, it will be used later
Cloudfon CX Configuration
Log in to the system administrator portal, click "Advance"-> "Connector Hub Settings"-> "Salesforce" to enter the Salesforce settings page.
Fill in the Consumer Key and Consumer Secret of your Salesforce application into Client-id and Client-Secret, and fill "https://login.salesforce.com/” into both Account Server Address and CRM address. Then click save. After that, the system will prompt you that Save successfully.
Configure Callback for Salesforce APP
Copy Authorized Redirect URL
Go back to Salesforce App and past the copied Authorized Redirect URL into Callback URL
That's all the Salesforce integration, and then you can connect your Salesforce account in your tenant