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Register as a developer, you can register at the following website. https://developers.facebook.com/async/registration+

Log in https://developers.facebook.com/+.

Click 'MY Apps',

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Click 'Create APP',

Select 'Business', click 'Next'

Enter 'App Name' and 'Contact email', click 'Create app'.

Select the verified business account

Note: When creating the APP, it must be placed under the verified business account, otherwise the APP cannot be submitted.

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Page will switch to,

Click Settings>Basic, Copy 'App ID' and 'App secret' here.

Paste the App ID and App Secret on the CX system admin page.

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Click Dashboard>Facebook Login for Business, click 'Set up'.

Enter URL. URL is https://Domain:9001/api/v1.0/facebook/integration/callback. Domain is your Web Domain.

Click 'Save changes'. And then click Dashboard>Messager, 'Set up'

Click 'Add or Remove Pages' and continue.

Click ‘Create a Page' and complete the page information.

Click Messenger>Settings, 'Add or remove Pages'

Select a page, click 'Continue'.

Click 'Continue'.

Click Messager>Settings>Access Tokens, click 'Generate token'. And copy the token and paste it on the webhook setting.

Click Messager>Settings>Webhooks, Click 'Add Callback URL'.

Enter Callback URL and token. URL is https://Domain:9001/fb/webhook, Domain is your Web Domain.The Token is generated on the previous step.

Click Messenger>Settings, click 'Add subscriptions'

Select all, and click 'Save'.

Click App Settings >Basic, and input app’s information.

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Click ”Save Changes” and switch the App Mode to live.

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Click App Review > Permissions and Features, and then click Request advanced access.

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Facebook needs to apply for permission:

  • pages_messaging

  • Business Asset User Profile Access

  • pages_manage_metadata

  • public_profile

  • Page Public Metadata Access

  • pages_read_engagement

  • pages_show_list

Note: Each permission is required to submit a recorded video about how the permission is used in our CX system. After Facebook has approved it, it will have a green label of "advanced access";

Permissions are more likely to be denied by Facebook, please keep in real-time communication with theircustomer service;

Permission repeatedly denied to apply frequently, your account will be considered unstable account and will be banned by Facebook.

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