Add Queue
Log in to your Cloudfon CX control panel.
From the left navigation menu, go to People > Chat Queue.
Click Add.
Add member
a. On the New Department page, enter the Name and the Description to identify the department. And you can add required agents to the queue.
b. Click Save.
Set Auto Distribution
a. (Optional) Define whether the queue can be used in Live Chat and Inbox. By default, a newly created queue can be used in both Live Chat and Inbox.
Available in Live Chat: When selected, the department appears as an option in Live Chat configurations such auto distribution rules.
Available in Inbox: When selected, the department appears as an option in Inbox configurations such as auto distribution rules.
b. Click Save.
Office Hours
a. You can choose to default to the office hour set in the global setting, or you can reset a new one for the current queue.
By default, office hour default by global settings.
b. Select your Time Zone.
c. On the Working Hours tab, add your working hours for the days on which your customer service team is working.
d. On the Holidays tab, click the Add Holiday button to set your holidays. You can also remove an existing holiday from the Operations column.
e. Click Save.