9.3.4 Single Sign-On(SSO)

Owned by SUPPORT
Last updated: Sept 10, 2024
2 min read

Single sign-on (SSO) is a user authentication tool that enables users to securely access multiple applications and services using just one set of credentials. CloudCX SSO allows your agents to sign in to CloudCX using a third-party application. That way your team can move between different tools and doesn't have to remember multiple sets of login credentials.

Step by Step Instructions

（1）Log in to your CloudCX Control Panel.

（2）Click Edit Profile icon, then the following pop-up will appear:

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（3）Click Single Sign-On. Select the third-party application you want to connect.

Note: You can connect to Google and Office365 only when the system admin has configured it.

When you connect successfully, it will show the account.

And now your agent has been bound to the Office 365 account, you can log in the CloudCX by Office 365 account directly.

If you connect through the login page instead of User Setting for the first time, you need to bind an agent account after you connect to a third-party application.